At RaqeebIT 360 ("we", "us", "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you use our IT Asset Management platform.
1. Information We Collect
1.1 Information You Provide
- Account information: Name, email address, company name, password (encrypted).
- Billing information: Payment details processed securely through our payment provider. We do not store full credit card numbers.
- Communications: Messages you send us through support, contact forms, or email.
1.2 Information Collected Automatically
- Device telemetry: Hardware specs, operating system, installed software, performance metrics (CPU, RAM, disk), network configuration — collected only from devices where you installed our agent.
- Usage data: Pages visited, features used, browser type, IP address, session timestamps.
- Cookies: Essential cookies for authentication and session management. We do not use third-party tracking cookies without consent.
1.3 Event Collection — Granular Customer Control
We collect device events (boot, shutdown, software updates, crashes, etc.) only when explicitly authorised by the tenant administrator via the Event Collection Policies setting in the dashboard. We classify events into two groups:
- Operational events (hardware errors, system operations, crashes, updates, firewall changes) — enabled by default. These describe the state of the device, not the user.
- Surveillance events (user logins, USB activity, network changes) — disabled by default. They can only be enabled with explicit acknowledgement that the tenant has informed end-users about monitoring, in compliance with applicable employment and data protection laws.
Retention is configurable per policy between 1 and 60 days. Events older than the configured retention are automatically purged daily. The tenant administrator can change these settings, see exactly which events apply to each device, and disable any category at any time.
2. How We Use Your Information
- To provide, maintain, and improve the RaqeebIT 360 service.
- To send service-related notifications (alerts, security updates, billing).
- To respond to support requests and communicate with you.
- To detect, prevent, and address fraud or technical issues.
- To comply with legal obligations.
We do not sell your personal data or device data to third parties.
3. Data Storage and Security
Your data is stored on secure servers in data centers with industry-standard physical and network security measures. We use:
- Encryption in transit: All connections use TLS 1.2+.
- Encryption at rest: Sensitive fields are encrypted in our database.
- Access controls: Strict role-based access for our staff.
- Regular backups: Daily automated backups with 30-day retention.
- Audit logs: All sensitive actions are logged for security review.
4. Multi-Tenant Isolation
Each customer (tenant) has logically isolated data. Other tenants cannot access your devices, alerts, users, or any other information. We enforce this isolation at the application and database levels.
5. Data Sharing
We share your information only in these limited cases:
- Service providers: Cloud hosting, payment processing, email delivery — bound by strict confidentiality agreements.
- Legal obligations: If required by law, court order, or to protect our legal rights.
- Business transfers: In the event of a merger or acquisition, with prior notice to you.
6. Your Rights
You have the right to:
- Access your personal data we hold.
- Correct inaccurate data.
- Delete your account and associated data at any time.
- Export your data in a portable format.
- Object to certain types of processing.
To exercise any of these rights, email us at info@raqeebit360.com.
7. Data Retention
We retain your data for as long as your account is active. After account deletion:
- Personal data is removed within 30 days.
- Anonymized usage statistics may be retained for analytics.
- Backups are purged within 90 days.
- Some data may be retained longer where required by law (tax/billing records).
8. International Data Transfers
Our servers are located in data centers that may be in different countries. By using RaqeebIT 360, you consent to the transfer of your data to these locations, which maintain appropriate safeguards.
9. Children's Privacy
RaqeebIT 360 is not intended for use by anyone under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated by email or in-app notification at least 30 days before they take effect.
11. Contact Us
For questions about this Privacy Policy or your data, contact us at:
- Email: info@raqeebit360.com
- Address: RaqeebIT 360, Cairo, Egypt